The LAN365 Post-sales support service is called Pick 'n' Fix and offers flexible, cost-effective services such as Technical phone support, Advanced Hardware Replacement, Spares on-site and Engineer to site. The Pick 'n' Fix refers to the fact that our customers simply Pick the service that is required and only pay for the Fix of that particular service. If you have your own IT team and your own spare and need only technical phone support, then that, and only that, is what you will buy.

This is our fresh new approach and the differentiator from our competitors, who offer bulk packages which usually contain costly elements of service that are unlikely to be used.

The Pick 'n' Fix offerings are as follows:

Technical Phone Suport - Unlimited calls to our help desk for technical issues on your installed network. Choose 24x7 cover or our 8x5 cover (Monday to Friday, 9am to 5pm, excluding UK recognised bank holidays).

Software Upgrades - This service is available 24x7 via the Web. We issue a unique contract number and pass-code which lets you download and keep your network bang up to date.

Advanced Hardware Replacement - A choice of Service Levels from 2 hour, 4 hour or Next Business Day advanced hardware replacement. We offer you complete flexibilty so that you can choose the cover that suits your network, from a 2 hour response on the core to a Next Business Day on the edge. We cover the cost of delivering the replacement hardware and picking up the faulty hardware.

Spares on-site - Don't have enough IT staff....? Then let us send an engineer to site and swap out your faulty hardware. Choose between a 4 hour or Next Business Day response.

Remote Access - With this service we are able to provide support to you via the web. We take charge of your PC and remotely assist you....

....its as if we were sitting right in front of you.

Resident on-site Engineer - This service delivers a dedicated on-site technical expert, exclusively assigned to your business to carry out planning and training, installations, resolve issues and perform product specific support as required. The engineer becomes an extension of your own organisation. The service is completely flexible in such a way that you can secure technical resources on a weekly basis to cover your own staff (who may be on holiday), or engage with us on long term projects that may span mnths or years.

Data Back-up and Store - Let us back-up your data and store off-site in a secure location.

Simply Pick the services that suit your business needs and let LAN365 provide the Fix.

Please contact lan365@lan3.co.uk for further information.