Maintenance
3Com Support contracts enhance and extend 3Com warranty and offer other service benefits. Customers can prevent a gap in support coverage and better manage their support needs using maintenance contracts that include features not included in the product warranty like 24x7 telephone technical support or on-site assistance.
GUARDIAN SERVICE
3Com Guardian service ensures that an on-site engineer is available to provide prompt hardware replacement to customers when they need it. This service includes:
- On-site support and replacement hardware within the selected time frame.
- Telephone access to engineers backed by extensive lab and escalation resources.
- Software upgrades to optimize product performance. Software that is released by 3Com as a separately ordered product, is not included as part of the upgrade service.
- Web-based troubleshooting tool.
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EXPRESS SERVICE
3Com Express service is a complete solution for customers who install and maintain their own network hardware. This service includes:
- Advance hardware replacement within your selected timeframe
- Telephone access to engineers backed by extensive lab and escalation resources
- Software upgrades to optimize your product performance. Software that is released by 3Com as a separately ordered product, is not included in this service.
- Web-based services provide assistance with troubleshooting
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SOFTWARE UPGRADES
3Com® Software Upgrades Service is a standalone service that does not include telephone technical support. The upgrades that are provided by this service include feature enhancements, incremental functionality, and bug fixes for the product the customer has purchased. This service does not include software that is released by 3Com as a separately ordered product.
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SOFTWARE APPLICATION SUPPORT
3Com® Software Application Support service combines 24x7 telephone support and software upgrades into one convenient package and is offered to customers who purchase 3Com software application products. This service includes:
- Telephone access to engineers backed by extensive lab and escalation resources
- Software upgrades to optimize your product performance
- Web-based service for assistance with troubleshooting
more information
Please contact sales@lan3.co.uk for a quotation or further information. |
