Work for LAN3

LAN3 is a fast growing organisation always on the lookout for talented individuals who can help us to achieve our goals and contribute to the continuing success of the business.

Building relationships is key to our success, be it with customers, partners or colleagues. We want our people to really make the difference.

In return, we offer fulfilling, long-term career opportunities and an attractive remuneration package.

Current Vacancies:-

Technical Account Manager

This unique and enviable role will be a key member of our Pre-Sales Team delivering crucial technical design expertise to the LAN3 Sales Team and customers. The position covers new and existing customers within the UK across private, public and educational sectors. The position requires regular UK-wide travel.

The role encompasses all aspects of Pre-Sales services, including Technical Account Management (TAM), design, technical presentations, proposal writing, tender responses and Proof of Concept (PoC) delivery. You will work closely with your assigned Business Development Managers to ensure that designs and technical solutions meet or exceed customer requirements, proposals are of the highest quality and customers are well-looked after.

You will be expected to be a Pre-Sales expert in the core technologies that LAN3 sell, as well as have a good technical understanding of the wider portfolio. You will be able to provide a consultative approach to the technical design process by highlighting the integration, operational and long-term advantages that any solution will provide. You must be able to communicate efficiently to both technical and non-technical people and be able to discuss solutions with customer’s technical teams and C-level alike.

You must have a professional attitude towards work and a “can do” attitude. A high attention to detail is required always and superb time management and prioritisation skills to ensure that all required objectives are delivered within SLAs.

ROLES & RESPONSIBILITIES:

• Work closely with your assigned Business Development Managers to ensure that all customer requirements and expectations are met to a very high standard
• Be a subject matter expert on LAN3 Core technologies and can provide consultative designs for customers
• Provide Technical Account Management to LAN3 customers
• Provide designs, specifications and proposals
• Provide presentations, demonstrations and PoCs
• Provide advice and knowledge transfer to customers
• Produce High Level and Low Level Technical Documentation
• Maintain a high level of technical knowledge in LAN3’s Core Product’s
• Keep up to date with technology and specifically LAN3’s product portfolio through training courses, self-teaching and knowledge sharing
• Act as a mentor and role model
• Build strong relationships and rapport with customers, colleagues and vendor
• A good level of business awareness and commercial acumen
• Strong organisational, time management and prioritization skills
• Ability to proactively suggest new ways of approaching tasks to provide a better service

QUALIFICATIONS / EXPERIENCE:

• At least 2 Years’ Experience within a Pre-Sales / TAM role
• At least 3 Years’ Experience within a technical IT role
• Experience as a Professional Services Engineer/Consultant is desirable
• Industry recognised technical certifications – Microsoft, Cisco etc
• CCNA Certification or higher is desirable
• Experience working with LAN3’s Core Technologies – Extreme Networks Switches and Wireless, Aerohive Wireless, Dell EMC Switches, Palo Alto Networks Next Generation Security Platform, and Cylance – is desirable
• Experience configuring Microsoft Technologies - RADIUS/NPS, Certificate Services, DHCP etc
• Experience with Network Access Control Solutions
• Experience with Network, Endpoint or Information Security Solutions is desirable
• Experience in working to PRINCE2 and ITIL standards is desirable
• Excellent attention to detail
• Effective communication skills at all levels, from tier 1 technical through to Directors
• A passion for working with people and the ability to quickly build rapport
• Demonstrating a strong understanding of wireless, switching and security technologies

If you are interested in applying for this role or would like further information, please e-mail josh.blakey@lan3.co.uk or call us on 0203 176 4900. 

Professional Services Engineer:

This unique role will be a key member of their growing Professional Services Team delivering post-sales implementation services to 600+ customers around the UK, therefore you must be able to travel.

The engineer would ideally be able to deliver both wired and wireless technologies, however training will be provided if candidate currently only has experience in one of these areas.

Roles & Responsibilities:

- Provide Post-Sales Implementation Services to customers, including but not limited to; pre-staging of switching & wireless technologies, configuration, testing, user acceptance testing, & documentation

- Understand the impact of implementing a solution on a customer site & be able to make recommendations on the best approach to implementation

- Perform network health-checks 

- Produce high level and low level technical documentation

- Strong organisational, time management and prioritisation skills

Qualifications / Experience:

- At least 3 Years’ experience within a technical IT role, preferably with some experience as an Technical Services Engineer

- Industry recognised technical certifications – CWNA, Cisco CCNA/CCNP/CCDP

- Experience working with technologies such as Cisco, Dell Networks and/or Aerohive and Ruckus Wireless.

- Experience with Network Access Control Solutions desirable

- Experience with Network, Endpoint or Information Security Solutions is desirable

- Experience of security tools such as Palo Alto Networks and/or Fortinet are desirable but not essential

A training and development plan will be implemented and regularly reviewed to ensure that you keep up to date with technologies and have the opportunity to progress your career.

This role includes a competitive base salary and a performance related bonus.