Work for LAN3

LAN3 is a fast growing organisation always on the lookout for talented individuals, who can help us to achieve our goals and contribute to the continuing success of the business.

Building relationships is key to our success, be it with customers, partners or colleagues. We want our people to really make the difference. In return, we offer fulfilling, long-term career opportunities and an attractive remuneration package.

Current Vacancies:-

Head of Public Sector Sales

As part of its ongoing strategic growth plans, and following a full-scale review of the business, the Directors of LAN3 have identified a key requirement for an experienced and proven sales person to bring New Business Development expertise to the Public Sector sales team.

Working closely with the Sales Director, the successful candidate will have significant input into the development and execution of the business strategy within the Southern territory, where rapid growth objectives will be agreed.

LAN3 have enjoyed strong year-on-year growth in the IT networking and wireless solution sets (since being established in 2008) and now in our 10th year we have internally launched a new focus on becoming a market leader within the Networking and datacentre arena. This additional emphasis is not only to take the business past the £10 million revenue mark but to also help increase LAN3’s presence across all verticals and to be seen as the most trusted VAR (Value Added Reseller) for 'Secure Infrastructure' within the UK.

As a result of these plans, LAN3 are now looking to bring in an experienced Sales Person who can demonstrate a strong track record in the Education and Public Sector market. The HOPS will be tasked to continue our success in the secure infrastructure marketplace with the focus on building the pipeline through Net New opportunities. Relationship building with our main vendors (Dell Technologies, Extreme Networks, Aerohive Wireless, Ruckus Wireless, Palo Alto and Sonicwall) will also be a main part of the role as these make up your solution portfolio.

The ideal candidate will have a demonstrable track record in new business experience within the Education and Public Sector market and importantly a solid understanding of the networking and IT industry.

To further assist the SBDM there is an Internal admin support and a dedicated Pre-Sales team directly aligned to help achieve all goals. A substantial marketing budget is also assigned to this team to help drive pipeline and presence.

The role covers all counties below Birmingham.

ROLES & RESPONSIBILITIES:

• • Proven New Business Skills.
  • Comfortably pitch at C-Level
  • A proven track record of over-achieving targets.
  • Demonstrable experience in Education and Public Sector accounts
  • Solid understanding of networking and wireless
  • Solid understanding of upselling services
  • Experience of working with complex multi-vendor proposals
  • High Work Ethic
  • Comfortable working within a Team and individually.
  • Work and adhere to the Company’s Core Values
  • Participate in personal development training
  • To be able to inspire others within the company

To compliment the solution sell, LAN3 provides our own Professional Services for all our vendors. The services offered are as follows:-

• • Pre-Installation Services
  • Installation
  • Project Management/Project Co-Ordination
  • Wireless Surveys (predictive, verification, Validation)
  • Cabling
  • Network Health Checks/Assessments
  • Accredited Training

LAN3 have a 24/7 NOC based in the HQ at Oxford. From here we provide Level 1,2 and 3 support on all our vendors, along with SupportPlus which is LAN3’s own Managed Service offering.

Please contact Steve Thompson (steve.thompson@lan3.co.uk) for more information, or to apply.

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Service Delivery manager

As an ambassador for LAN3, the Service Delivery Manager is responsibility for the successful delivery of the in-life service, for both SupportPlus and Managed Service Customers. This is a customer facing role which requires you to own the Customer’s service experience by working with the Account Manager and LAN3’s Service Centre to achieve a high standard of support and demonstrate value.

ROLES & RESPONSIBILITIES:

• Maintain a high level of customer satisfaction, demonstrated through CSAT results
• Maintain a high-level technical awareness of the products/services within the Customer’s estate

• • • Develop and maintain strong customer relationships, both internally and externally
    • Work with the Account Manager to support and drive the Customer’s IT strategy/roadmap
    • Create and deliver accurate monthly Service Reports
    • Drive Customer Service Review meetings, covering performance, service improvements and any other service needs raised by the Customer
    • Where applicable, work with the Service Centre Manager and third-party vendors to address any challenges that are impacting LAN3’s ability to deliver an excellent customer experience
    • Monitor SLA performance in line with the service offering
    • Own and deliver Customer Service Improvement Plan actions in a timely manner
    • Act as a point of escalation for Service failures

QUALIFICATIONS / EXPERIENCE:

• • A passion for Service Improvement
  • ITIL v3 Foundation qualified
  • Excellent written and verbal communication skills, with the ability to adapt communication style for different stakeholder groups (up to C-Suite)
  • Excellent customer facing/customer service skills
  • Able to work under pressure and meet deadlines and targets
  • Able to demonstrate a high degree of flexibility
  • Able to manage sensitive and sometimes confidential information
  • Self-motivated and able to work independently
  • Excellent organisational skills
  • Able to manage and prioritise tasks and time
  • Attention to detail

     

    Please contact Catherine Hakki (catherine.hakkit@lan3.co.uk) for more information, or to apply.