LAN3 is a fast growing organisation always on the lookout for talented individuals, who can help us to achieve our goals and contribute to the continuing success of the business.
Building relationships is key to our success, be it with customers, partners or colleagues. We want our people to really make the difference. In return, we offer fulfilling, long-term career opportunities and an attractive remuneration package.
Current Vacancies:-
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Pre-Sales Networking Consultant
Reports to: Head of Services
Location: Customer Sites, LAN3 Head Office, Home-Based (dependent upon location)
LAN3 focus on the design and management of secure network infrastructure, across enterprise, healthcare and academia, and have a new opportunity for a Pre-Sales Consultant, with proven technical and business acumen, to join the team.
The successful candidate will be required to apply wireless and wired networking subject matter knowledge to solve common and complex business challenges, supporting the LAN3 Sales team on opportunities with diverse complexity and scope.
Responsibilities:
- Assist the LAN3 Sales team throughout the sales cycle, by attending client meetings/calls/webinars to determine the technical and business requirements prior to producing a solution.
- Create and confidently deliver technical presentations, internally and externally.
- Assist the Sales team in creating persuasive sales proposals/commercial and technical documentation, including Tender responses.
- Build productive relationships, internally and externally.
- Sell the technical solution to the customer with professionalism and enthusiasm, with the ability to manage conflict.
- Work closely with the LAN3 PMO and Professional Services Engineers, articulating the customer requirements, ensuring a smooth transition from Sales into Delivery.
- Confidently and effectively demonstrate the LAN3 product portfolio to an audience with varying technical knowledge.
Qualifications and Requirements:
- At least 2 years’ experience of requirements gathering, design and solution building and the ability to replicate this in a commercial setting.
- A strong understanding of wireless technology. CWNA is required for this role (CWSP preferred).
- A strong understanding of wired technology. CCNA is required for this role (CCNP or CCDP preferred).
- Organised and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
- Ability to maintain a pleasant manner and calm disposition in difficult situations, with prospects and team members.
- Ability to cope under pressure and prioritise work accordingly
- Innovative thinker/problem solver with strong critical thinking and analytical skills.
- Excellent written and communication skills.
- Full UK driving licence and a willingness to travel
Please contact Catherine Hakki (catherine.hakki@lan3.co.uk) for more information, or to apply.
Professional Services Engineer
The role encompasses all aspects of post-sales services, including Pre-Staging, Configuration, Knowledge Transfer, Documentation and Network Health Checks.
You will be expected to be an expert in LAN3's core networking technologies, as well as have a high-level technical understanding of LAN3’s full product portfolio. You will be able to provide a consultative approach to the implementation phase of all projects. The ability to communicate efficiently to both technical and non-technical people and feel confident discussing technology with customer’s technical teams and c-level alike, is imperative.
You must have a professional and can-do attitude towards work. An attention to detail is required at all times. You will act as a role model and mentor to junior members of the team.
ROLES & RESPONSIBILITIES:
- Provide Field-based post-sales implementation services to LAN3 Customers, including but not limited to: pre-staging of switching and wireless technologies, provision into customer sites (Rack & Stack), configuration, testing, User Acceptance Testing and documentation
- Understand the impact of implementing a solution on a customer site and be able to make recommendations on the best approach to implementation
- Provide advice and knowledge transfer to customers
- Perform Network Health Checks for customers
- Produce High Level and Low-Level Technical Documentation
- Maintain a high level of technical knowledge in LAN3’s Core Products
- Keep abreast of technology advancements, specifically LAN3’s product portfolio through training courses, self-teaching and knowledge sharing
- Contribute to LAN3’s Knowledge Base and Intelligence swarm
- Report to senior management and account managers on any issue that could significantly impact the customer
- Build strong relationships with customers & partners
- A good level of business awareness and commercial acumen
- Strong organisational, time management and prioritisation skills
- Ability to proactively suggest alternative ways of approaching tasks, to provide a better service to our customer base
QUALIFICATIONS / EXPERIENCE:
- At least 3 Years’ Experience within a technical IT role
- Experience as a Professional Services Engineer
- Industry recognised technical certifications – Microsoft, Cisco e.t.c
- CCNP Certification or higher is desirable
- Experience working with LAN3’s Core Technologies – Dell EMC Networking, Extreme Networks, Aerohive Wireless, Ruckus Wireless, Palo Alto Networks' Security Platform.
- Experience configuring Microsoft Technologies - RADIUS/NPS, Certificate Services, DHCP
- Experience with Network Access Control (NAC) Solutions
- Experience in working to PRINCE2 and ITIL standards
- Effective communication skills at all levels
- A passion for working with people and the ability to quickly build rapport
- Demonstrating a strong understanding of wireless, switching, SD-WAN and Security Technologies
Please contact Catherine Hakki (catherine.hakki@lan3.co.uk) for more information, or to apply.
Service Delivery Manager
As an ambassador for LAN3, the Service Delivery Manager is responsibility for the successful delivery of the in-life service, for both SupportPlus and Managed Service Customers. This is a customer facing role which requires you to own the Customer’s service experience by working with the Account Manager and LAN3’s Service Centre to achieve a high standard of support and demonstrate value.
ROLES & RESPONSIBILITIES:
- Maintain a high level of customer satisfaction, demonstrated through CSAT results
- Maintain a high-level technical awareness of the products/services within the Customer’s estate
- Develop and maintain strong customer relationships, both internally and externally
- Work with the Account Manager to support and drive the Customer’s IT strategy/road-map
- Create and deliver accurate monthly Service Reports
- Drive Customer Service Review meetings, covering performance, service improvements and any other service needs raised by the Customer
- Where applicable, work with the Service Centre Manager and third-party vendors to address any challenges that are impacting LAN3’s ability to deliver an excellent customer experience
- Monitor SLA performance in line with the service offering
- Own and deliver Customer Service Improvement Plan actions in a timely manner
- Act as a point of escalation for Service failures
QUALIFICATIONS / EXPERIENCE:
- A passion for Service Improvement
- ITIL v.3 Foundation qualified
- Excellent written and verbal communication skills, with the ability to adapt communication style for different stakeholder groups (up to C-Suite)
- Excellent customer facing/customer service skills
- Able to work under pressure and meet deadlines and targets
- Able to demonstrate a high degree of flexibility
- Able to manage sensitive and sometimes confidential information
- Self-motivated and able to work independently
- Excellent organisational skills
- Able to manage and prioritise tasks and time
- Attention to detail
Please contact Catherine Hakki (catherine.hakki@lan3.co.uk) for more information, or to apply.
