LAN3 is a fast growing organisation always on the lookout for talented individuals, who can help us to achieve our goals and contribute to the continuing success of the business.
Building relationships is key to our success, be it with customers, partners or colleagues. We want our people to really make the difference. In return, we offer fulfilling, long-term career opportunities and an attractive remuneration package.
Current Vacancies:-
Project Manager
This enviable role will be a key member of our Project Managements Team and suited to those have some experience in a project role and wishing to progress in their career as a Project Manager.
You will be part of the team that is responsible for utilising the LAN3 professional services team and technical consultants, centrally managing and diarising their daily activities, and ensure that all projects are delivered to the high standards our 600+ customers expect.
You will be responsible for the implementation and management of assigned customer projects through to completion, including but not limited to the coordination and transition of new LAN3 customers and/or services into live operational support.
You need to be highly structured and focused upon efficiency. You will need to be able to form relationships with customers, third parties and other areas of the business. For example, collaborating with sales and services to provide a seamless service to LAN3 customers.
ROLES & RESPONSIBILITIES:
- Coordinate professional service consultants through the delivery of small and medium sized projects
- Defining project scope, risks, goals and deliverables
- Implementation, management and maintenance of project plans, project tasks and resource requirements
- Track project deliverables and issues using appropriate tools, producing and coordinating production of project reports
- Constantly monitor and report on progress of the projects to all stakeholders
- Manage project changes and interventions to achieve project outputs
- Project evaluations and assessment of result
- Ensure project methodology is fully documented, used in all relevant pieces of work and understood and used by all the technical consultants on the project
- Producing base reporting on project utilisation
- Act as an escalation point for customers and internal account managers
- Lead the set-up and implementation of new customers and services being delivered to ensure operational `readiness`, including service transition, resource requirements and training
- Report to senior management and account managers on any issue that could significantly impact the customer
- Build strong partnership relationships with customers & partners
KEY COMPETENCIES:
- A good level of business awareness and commercial acumen
- Strong organisational, time management and prioritisation skills
- Client facing
- Decision-making
- Critical thinking and problem-solving skills
- Planning and organising
- Delegation
- Team work
- Conflict management
- Flexibility and ability to work outside of the box
QUALIFICATIONS / EXPERIENCE:
- Experience of being a Project and/or Resource Coordinator or manager, ideally within IT services
- PRINCE2 Practitioner
- Experience in working to PRINCE2 standards
- MS Office Suite of tools
- Excellent attention to detail and resource management
- Effective communication skills at all levels, technical through to management
- A passion for working with people and the ability to quickly build rapport
- Demonstrating a strong understanding of wireless, switching and security technologies
Please contact Emily Wright (emily.wright@lan3.co.uk) for more information, or to apply.
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Professional Services Engineer
This unique and enviable role will be a key member of our growing Professional Services Team delivering post-sales implementation services to our customer base. With circa 600+ customers within the UK across private, public and educational organisations the role is based on customer sites and requires regular UK wide travel.
The role encompasses all aspects of post-sales services, including Pre-Staging, Racking and Stacking, Configuration, Knowledge Transfer, Documentation and Health Checks.
You will be expected to be an expert in the core technologies that LAN3 sell, as well as have a high-level technical understanding of the rest of LAN3’s product portfolio. You will be able to provide a consultative approach to the implementation phase of all projects. Able to communicate efficiently to both technical and non-technical people and feel confident discussing technology with customer’s technical teams and c-level alike.
You must have a professional attitude towards work and a can-do attitude. A high attention to detail is required at all times. You will act as a role model and mentor to junior members of the team.
ROLES & RESPONSIBILITIES:
- Provide Post-Sales Implementation Services to LAN3 Customers, including but not limited to; Pre-Staging of Switching and Wireless Technologies, Installation into Customer Sites (Rack & Stack), Configuration, Testing, User Acceptance Testing, and Documentation
- Understand the impact of implementing a solution on a customer site and able to make recommendations on the best approach to implementation
- Provide advice and knowledge transfer to customers
- Perform Network Health Checks for Customers
- Produce High Level and Low-Level Technical Documentation
- Maintain a high level of technical knowledge in LAN3’s Core Product’s
- Keep up to date with technology and specifically LAN3’s product portfolio through training courses, self-teaching and knowledge sharing
- Contribute to LAN3’s Knowledge Base and Intelligence swarm
- Report to senior management and account managers on any issue that could significantly impact the customer
- Build strong relationships with customers & partners
- Strong rapport and relationship building skills with both internal departments and external customers
- A good level of business awareness and commercial acumen
- Strong organisational, time management and prioritisation skills
- Ability to proactively suggest new ways of approaching tasks to provide a better service to our customer base
QUALIFICATIONS / EXPERIENCE:
- At least 2 Years’ Experience within a technical IT role
- Experience as a Professional Services Engineer
- Industry recognised technical certifications – Microsoft, Cisco etc
- CCNP Certification or higher is desirable
- Experience working with LAN3’s Core Technologies – Dell EMC Networking Switches Extreme Networks portfolio, Aerohive Wireless, Ruckus Wireless, Palo Alto Networks' Security Platform,
- Experience configuring Microsoft Technologies - Radius/NPS, Certificate Services, DHCP
- Experience with Network Access Control Solutions
- Experience with Network, Endpoint or Information Security Solutions is desirable
- Experience in working to PRINCE2 and ITIL standards
- Excellent attention to detail
- Effective communication skills at all levels, technical through to Directors
- A passion for working with people and the ability to quickly build rapport
- Demonstrating a strong understanding of wireless, switching and security technologies
Please contact Mike Lydiat (mike.lydiat@lan3.co.uk) for more information, or to apply.
