LAN3 is a fast growing organisation always on the lookout for talented individuals, who can help us to achieve our goals and contribute to the continuing success of the business.
Building relationships is key to our success, be it with customers, partners or colleagues. We want our people to really make the difference. In return, we offer fulfilling, long-term career opportunities and an attractive remuneration package.
Current Vacancies:-
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Project Manager
Reports to: Head of Services
Location: LAN3 Head Office, Oxfordshire
The Role:
This a varied and fast paced role, vital to the successful delivery of the wide range of Professional Services offered by LAN3. You will be the face of LAN3 for the projects under your control and you will be required to work closely with your colleagues, from across the organisation, to ensure LAN3 are delivering an exceptional customer experience, whilst understanding and balancing our business needs.
Roles & Responsibilities
- Arranging, attending and participating in stakeholder meetings.
- Preparing and delivering project documentation
- Documenting and following up on important actions and decisions from meetings
- Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures.
- Ensuring project deadlines are met
- Determining project changes
- Undertaking project tasks as required
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately
- Assess project risks and issues and provide solutions where applicable
- Ensure stakeholder views are managed towards the best solution
- Assisting with project assurance activities, such as checking the availability and completeness of key project management documents.
- Other client facing and internal company tasks related to the role
Qualifications & Experience
- Certified PRINCE2 Practitioner
- Exceptional written and oral communication skills
- Exceptional organisational skills, including the ability to prioritise workload to meet competing deadlines
- Ability to plan and manage own and others workload with limited supervision
- Ability to work within a pressured environment to timescales and tight deadlines
- Ability to produce effective written communication in a variety of formats to a high standard of accuracy
- Proficient knowledge and experience of Microsoft Office including the ability to produce, create and edit documents using Word, Excel, PowerPoint and Project
- Excellent attention to detail
- Effective team working skills
Values / Personal Qualities
- Exceptional communications skills, diplomacy and tact
- Strong organisational skills
- Drive, commitment and enthusiasm
- Has integrity and is trustworthy
- Ability to work using own initiative
- Sensitive to the concerns of others
- Clean smart appearance
- Willingness to travel and on occasions stay away
Please contact Catherine Hakki (catherine.hakki@lan3.co.uk) for more information, or to apply.
Professional Services Engineer
Reports to: Head of Services
Location: LAN3 Head Office, Oxfordshire
The Role:
The role encompasses all aspects of 'pre' & 'post'-sales services, including consultancy, pre-Staging, Configuration, Knowledge Transfer, documentation and Network Health Checks.
You will be expected to be an expert in LAN3's core networking technologies, as well as have a high-level technical understanding of LAN3’s full product portfolio. You will be able to provide a consultative approach to the implementation phase of all projects. The ability to communicate efficiently to both technical and non-technical people and feel confident discussing technology with customer’s technical teams and c-level alike, is imperative.
You must have a professional and can-do attitude towards work. An attention to detail is required at all times. You will act as a role model and mentor to junior members of the team.
ROLES & RESPONSIBILITIES:
- Provide Field-based post-sales implementation services to LAN3 Customers, including but not limited to: pre-staging of switching and wireless technologies, provision into customer sites (Rack & Stack), configuration, testing, User Acceptance Testing and documentation
- Understand the impact of implementing a solution on a customer site and be able to make recommendations on the best approach to design and implementation
- Provide advice and knowledge transfer to customers
- Perform Network Health Checks for customers
- Produce High Level and Low-Level Technical Documentation
- Maintain a high level of technical knowledge in LAN3’s Core Products
- Keep abreast of technology advancements, specifically LAN3’s product portfolio through training courses, self-teaching and knowledge sharing
- Contribute to LAN3’s Knowledge Base and Intelligence swarm
- Report to senior management and account managers on any issue that could significantly impact the customer
- Build strong relationships with customers & partners
- A good level of business awareness and commercial acumen
- Strong organisational, time management and prioritisation skills
- Ability to proactively suggest alternative ways of approaching tasks, to provide a better service to our customer base
QUALIFICATIONS / EXPERIENCE:
- At least 3 Years’ Experience within a technical IT role
- Experience as a Professional Services Engineer
- Industry recognised technical certifications – Microsoft, Cisco etc.
- CCNP Certification or higher is desirable
- Experience working with LAN3’s Core Technologies – Dell EMC Networking, Extreme Networks, Aerohive Wireless, Ruckus Wireless, Palo Alto Networks' Security Platform.
- Experience configuring Microsoft Technologies - RADIUS/NPS, Certificate Services, DHCP
- Experience with Network Access Control (NAC) Solutions
- Experience in working to PRINCE2 and ITIL standards
- Effective communication skills at all levels
- A passion for working with people and the ability to quickly build rapport
- Demonstrating a strong understanding of wireless, switching, SD-WAN and Security Technologies
Please contact Catherine Hakki (catherine.hakki@lan3.co.uk) for more information, or to apply.
Service Centre Team Manager
Reports to: Head of Services
Location: LAN3 Head Office, Oxfordshire
The Role:
As Service Centre Manager you will expected to lead the Service Centre team to success, by achieving SLAs and all other KPIs, with an understanding of how these achievements contribute to the overall success of LAN3. In all decisions made, you must act as an ambassador for the customer, whilst balancing the needs of the business.
You will be the primary point of contact for your LAN3 colleagues, who require advice and support for customer support queries and a point of technical escalation for your team.
LAN3 operate a fully managed service, and part of your responsibility will be to ensure that customer SLAs are met and provide a pro-active support service.
As Service Centre Manager you will be required to provide Manager on-call support, responding to any out of hours escalations raised by the on-call Service Centre Engineer or any major incidents/outages
Roles & Responsibilities
- Day to day management of the Service Centre and team, including monthly 121 meetings and regular coaching
- Act as a technical point of escalation for the Service Centre team, LAN3 colleagues and customers
- Drive the efficiency and effectiveness of the Service Centre by acting as an agent for change and leading by example
- Ensure continuous service improvement is embedded in the culture and working practices of the Service Centre
- Build and lead a positive culture where external resources are engaged in order to achieve outcomes, managing SLAs to ensure value
- Create and monitor team KPIs, and perform daily reviews of Service Centre tickets to ensure SLAs are being met, taking ownership of escalations where required
- Ensure major incident processes are documented, followed and maintained
- Identify and monitor ricks, governance and compliance requirements related to the Service Centre
Reporting back to the business and suppliers on key areas of performance on a weekly and monthly basis
- Any other tasks as laid out by the Head of Services
Qualifications & Experience
- Experience within an IT Service Desk Management position, ideally within a reseller environment
- Experience managing 3rd party/outsourced suppliers
- Experience managing a high-performing team
- Strong verbal and written communication skills
- The ability to work within a fast-paced environment with a ‘can-do’ attitude
- CCNA
- CWNA
- ITIL Foundation
Please contact Catherine Hakki (catherine.hakki@lan3.co.uk) for more information, or to apply.
