Reliable infrastructure is of fundamental importance in an enterprise. However, with the continuing migration of data, applications and services to the cloud, there is an ever increasing workload for that infrastructure to handle. The surge in demand from users - with more devices in more locations than ever before - adds to the challenge. In addition, the skills and knowledge needed to manage a network are also increasing at an exponential rate.
Performance issues hit productivity quickly, leading to complaints from staff and customers. In large organisations, network downtime can have a huge negative impact on productivity, can drain resources (as issues quickly build into backlogs) and can take a lot of time to recover from.
Flexible working, mobility, BYOD - these are the day-to-day expectations of your end users. Your mobile device management policy needs to provide the right access to the right users, and to limit access to users who have unsatisfactory levels of device protection. Protecting yourself against cybersecurity threats - and other data security risks - is a constant challenge, particularly when users expect anytime, anywhere access to company applications and data.
Responding to problems - and keeping up to date - can be challenging to manage with only in-house resources. Continual investments in skills have to be made, but these must be balanced against the potential risks of reduced productivity or inadequate protection.