MANAGED SERVICES

PROACTIVE IT SUPPORT

The LAN3 Managed Service gives you a first class proactive IT support, maintenance and management solution, which not only adheres to industry best practice and processes (ITIL), but provides superior end user and device management support to improve business performance and success.

We work seamlessly with you as an extension to your IT team to plug any gaps in time, knowledge or expertise. As a result, you benefit from increased compliance, stability and uptime of  your network using advanced IT service management (ITSM) capabilities, automated toolsets and skilled engineers.

Tony Coleman
“LAN3 has given us unparalleled consultancy from the off. We are delighted with the advice and insight we’ve received, from the initial recommendation right up until the present day"
Tony Coleman
Head of ICT

Network Analysis

The LAN3 Managed Service analyses the health of the network, whilst proactively resolving incidents, reducing risk and optimising the day-to-day running of business critical systems. 

This allows the customer's IT team to concentrate on providing alternative service to their own clients. 

An end-to-end service is provided, meaning that optimal system performance is assured, downtime is minimised and business critical information is not compromised.

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Cloud Management

LAN3’s cloud-hosted monitoring service provides real-time alerts and management of designated customer owned network devices.

This service has the ability to monitor and manage a vast range of devices including Switches, Access Points and Firewalls, providing the customer with the option to expand their services at any given point during the life of the contract.

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Alerts

The LAN3 Service Centre will receive immediate alerts if a device goes offline, or suffers from any service failure (including abnormal CPU and RAM usage).  The LAN3 Service Centre will proactively diagnose and correct issues or liaise directly with the customer's IT staff, if local remediation is required. 

The LAN3 Service Centre's responsibility is to manage and record all tickets through to resolution (or work around) using the appropriate resolver groups.   These groups would include the LAN3 Service Centre, Customer and vendor support.

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Reporting

A key part of our Managed Service is regular Scheduled Performance Reports and Quarterly Service Reviews.  These reviews give you detailed information on ticket statistics, SLA's, network availability, network performance and include our recommendations for the improvement of the overall service.

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Other benefits include: 

  • 24/7, 365 service via our UK based Service Centre
  • Leading IT service management tools and processes aligned to current ITIL guidelines
  • Centralised ownership of incident or request through to resolution
  • Event management and proactive resolution activities in the event of performance drops, faults or major issues
  • LAN3 proactively manage incidents
  • P1 incident management with cross-company coordination

  • Proactive problem management using incident information to identify and prevent recurring issues
  • Patch management process reducing downtime and potential security vulnerabilities
  • Cost effective service with flexibility to expand support
  • Increased service levels and faster response and resolution times
  • Improved network performance and minimising downtime 
  • Collaboration with customer’s business continuity initiatives
 

Guaranteed SLAs

 

 

Cloud Management 24/7

 

 

ITIL aligned

 

Elliott Abbs (1)
"CITB were given confidence to use LAN3 as you were honest about offering a smaller amount of services to a very high standard, which was backed up with quality people who are experts in their field and the reference sites and information provided."
Elliott Abbs - IS Operations Manager, CITB
3 min read

The Pros and Cons of a Managed Service

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