Cookie Policy

This Cookies Policy explains how LAN3 use cookies and similar technologies to recognise you when you visit our Website. It explains what these technologies are and why we use them, as well as your rights to control our use of them. 


What are cookies?

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website. When you visit the site again, the cookie allows that site to recognise your browser. Cookies may store user preferences and other information. 

Cookies provide a convenience feature to save you time, or tell the Web server that you have returned to a specific page. For example, if you personalise pages on our Websites, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customised features.

Cookies set by the website owner (in this case, LAN3) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.

How do we use cookies?

Cookies do not contain any information that personally identifies you, but personal information we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for the following purposes:

* to recognise your computer when you visit our website;
* to track you as you navigate our website;
* to improve the website’s usability;
* to analyse the use of our website;
* to personalise our website for you

What types of cookies do we use and how do we use them?

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites,

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website, but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customise our Websites for you.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites, Subscription Service or Mobile Apps through third party social networking and other websites. These cookies may also be used for advertising purposes too.

How can I control cookies?

You have the right to decide whether to accept or reject cookies.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit or You may opt out by clicking here: or if located in the European Union, by clicking here: Please note this does not opt you out of being served advertising. You will continue to receive generic advertisements.

Essential website cookies: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.

Third Party Cookies:
When you use our website, you may also be sent third party cookies.

Our advertisers/service providers may send you cookies. They may use the information they obtain from your use of their cookies:

* to track your browser across multiple websites;
* to build a profile of your web surfing;
* to target advertisements which may be of particular interest to you.
* In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: .

Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at


Please note that this privacy policy is subject to change from time to time.

Kew Gardens is home to the world’s largest collection of living plants, and as the UK’s 15th most visited attraction, welcomes 1.3m people through its turnstiles annually

While the priceless collection of 7m plant specimens is of historical importance, so is the site itself.

Opened in 1759, it was recognised as a UNESCO world heritage site in 2004.

As part of its Science Strategy 2020, one of Kew’s main aims over the next six years is to make its resources accessible across different channels, reaching a broader and diverse audience.

Challenged with how Kew Gardens could better leverage IT infrastructure to improve the visitor experience, and help visitors understand the science of Kew and how they make a difference, they turned to LAN3.

Kew Aerial

1.3m Visitors annually

UNESCO World Heritage Site

Visitor Analytics


When Wi-Fi Matters as Much as Clean Toilets


Kew’s previous Wi-Fi system, run by Aruba Networks, was rolled out sporadically across the gardens, and the access points didn’t sync up to one console to provide an overview of all Wi-Fi activity.

For Jon Little, Digital Product Manager at Kew Gardens, the challenge was simple: visitors were increasingly expecting to be able to connect their mobile devices to a fast and reliable Wi-Fi.

Jon little said: “To make people feel at home we need to provide decent Wi-Fi, but more importantly it has to be easy to connect to, and available when our visitors are onsite.

“I believe decent Wi-Fi is going to matter as much in the future as clean toilets and the quality of the food served on feedback sites for visitor attractions.”

The deployment began by replacing the old Aruba units with Aerohive. These units were placed across the park and in cafes, restaurants and the gates. Straight off the bat, Kew was able to use the Aerohive units to gain insight into usage rates.

Since the initial deployment, LAN3 has installed over 130 Aerohive access points within the park, allowing for a range of devices - from staff barcode scanners, to guest iPhones and iPads. The increased coverage has also allowed Kew to roll out iBeacons, sharing additional information on visitor locations with administrators who instruct managers to shift support staff accordingly.

Kew has also built an app which runs over the park’s Wi-Fi system. The app allows staff to share real-time updates on when flowering is occurring in sections of the park, helping bring visitor experiences to life.

How LAN3's Solution Helped


Deploying reliable enterprise Wi-Fi has provided greater insight into customer needs and interactions, and has allowed Kew Royal Botanical Gardens to provide a greater amount of services and support.

By choosing Aerohive, Kew now has a solution that is not only reliable, but also manageable and easy to use. This has led to a reduction in complaints from staff and visitors, who previously had to flag when the Wi-Fi was down.


HubSpot Video


“The Aerohive units are a lot more reliable and trustworthy, and not to mention the visibility – it’s phenomenal.

I’m particularly impressed with the visitor insights the Aerohive solution has given the team.

We now know a lot more about our customers and can better cater for their needs, helping us deliver an exceptional customer experience”, says Matthew Mills, Head of IT & Information Security, Kew Royal Botanic Gardens.

Having a reliable Wi-Fi solution allows visitors to share their Kew Gardens experience - spreading the word on social media by uploading images of the gardens instantaneously. Wi-Fi has also helped bring visitors closer to the plants and fungi which the garden houses, as well as the scientists who sit behind the information being presented

“Going wireless is the crux of our Science Strategy 2020. As technology has expanded, the requirements for our business to go wireless and provide wireless services to both staff and visitors has increased significantly.""I’m particularly impressed with the visitor insights the solution has given the team. We now know a lot more about our customers and can better cater for their needs, helping us deliver an exceptional customer experience."
Matthew Mills Head of IT & Information Security, Kew Gardens

How LAN3's Solution Helped

"To measure success, you have to look back at how the project was delivered. Although we faced some unexpected challenges along the way, by working together we achieved a fully functioning network for the start of term. All the switches were replaced, and cabling completed in the very narrow window of opportunity, during the summer break.” Reece added.

Redundant links were also added to all network cabinets around the school, meaning in the event of a single failure the network traffic would automatically re-route through the backup link, thus avoiding the downtime inherent in the previous network design.

Managing the network has become considerably easier, Reece said. "Previously every network switch was managed independently. If we needed to make a configuration change to one of the switches we had to manually replicate that change across the network estate. With Dell EMC's management platform, that challenge has been alleviated."

"I want ICT to provide outstanding customer service at all times. ICT is at its best when it's integral, but silent. I want it to be an enhancer, help the school operate more efficiently, as well as be integral to teaching and learning."

With the new network in place, Reece's thoughts have now turned to the future. "We're looking to introduce an official BYOD policy next September, meaning pupils' personal devices can be utilised in the classroom. The new network is integral to facilitate this development.

The integration between Dell EMC and Aerohive was a key factor in our decision making. It will ease management and bring everything together in one place."

With the ability to manage the entire Bedales wired and wireless network via one platform, the project to enable BYOD is one step closer. "We'll be able to identify the traffic routing across the two networks, and as a result better support the BYOD policy. Accessing the wired and wireless networks from one user interface will save time and will enhance performance through the benefit of new statistics and analysis at our disposal."