Global Virtual Numbers
Global Support Centres
The RingCentral system makes every business better: more professional, more efficient and more profitable.
RingCentral's calling features have been designed to give a flexible, mobile, and powerful cloud phone system. Customers can choose from a variety of available phone numbers, install the RingCentral apps on desktop, smartphone, or tablet and improve communications with call forwarding and call flip.
Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you’re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing.
Turn any computer into an all-in-one communication hub completely synced to the office network so staff can communicate with colleagues anywhere there’s an internet connection. The desktop app enables access to the call handling power from a desk phone combined with conferencing and web meetings.
The RingCentral Mobile app enables you to work from your tablet or smartphone. Easily access your business contacts, make calls, receive faxes, join conference calls, share files, check voicemail, and start web meetings.
RingCentral for Microsoft Teams brings robust, enterprise-grade communications and collaboration capabilities to the Teams app, whether you're using Teams on the web or the Teams desktop app. With the Microsoft Office 365 integration installed, users can make RingCentral voice calls, send SMS', and initiate RingCentral Video meetings in Teams. With the Microsoft Teams native bot, users can make outbound calls, schedule meetings, and start meetings without leaving Teams.
RingCentral have robust security measures at every level of the architecture and processes. These include the physical, network, host, data, application, and business processes.
To prevent interception of your communications, RingCentral provides Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints.
To support the security of customer data on endpoints, RingCentral offers mobile and
desktop applications that support encryption of customer data at rest.
RingCentral offers all the tools to WFH. Set up teams, send messages, share files and assign tasks to teammates, customers and partners.
Make, receive and manage calls easily, on any device. Be as accessible as you would be in the office, without giving out your personal number.
Benefit from HD voice and video
Utilise cloud-based contact centre platform and continue servicing customers, no matter where the agent happens to be.
Incorporate live-chat, messaging and social, to reduce inbound call volumes and service customers on the channel of their choice.
Your Business Phone on all your favourite devices. Easily manage calls with extensions, shared lines and the auto-receptionist feature.
Users can switch live calls between the desktop and mobile app, with a single touch.
Track service quality, usage and set up dynamic call routing.
Increase your team collaboration and business efficiency, while you reduce travel expenses. Discover the benefits of stronger customer engagement and lead generation with an all-inclusive audio and video conferencing solution.
Share screens, presentations, whiteboards, and files in local or cloud storage. Meetings can hold up to 500 people, and anyone attending can share content and join annotation, boosting productivity during your conferences.
Connect your contact centre agents with customers on their channels of choice—and not just by phone.
Enable agents to collaborate with back-office experts through a shared directory with presence indication.
Deliver a smarter customer experience through AI, skills-based routing, and actionable analytics.
RingCentral integrates with third party platforms, opening a world of possibilities. Integrate your RingCentral platform with your CRM, Finance system, marketing tool, calendar, analytics platform and AI tools.