The LAN3 Managed Service is designed to deliver a first class proactive IT support, maintenance and management solution, which not only adheres to industry best practice and processes (ITIL), but provides superior end user and device management support to improve business performance and success.
LAN3 will fill any gaps in customer time, knowledge or expertise, by partnering with clients to increase the compliance, stability and uptime of their network using advanced IT service management (ITSM) capabilities, automated toolsets and skilled engineers.
The LAN3 Managed Service analyses the health of the network, whilst proactively resolving incidents, reducing risk and optimising the day-to-day running of business critical systems. This allows the customer's IT team to concentrate on providing alternative service to their own clients. An end-to-end service is provided, meaning that optimal system performance is assured, downtime is minimised and business critical information is not compromised.
LAN3’s cloud-hosted monitoring service provides real-time alerts and management of designated customer owned network devices. This service has the ability to monitor and manage a vast range of devices including Switches, Access Points and Firewalls, providing the customer with the option to expand their services at any given point during the life of the contract.
The LAN3 Service Centre will receive immediate alerts if a device goes offline, or suffers from any service failure (including abnormal CPU and RAM usage). The LAN3 Service Centre will proactively diagnose and correct issues or liaise directly with the customer's IT staff, if local remediation is required.
The LAN3 Service Centre's responsibility is to manage and record all tickets through to resolution (or work around) using the appropriate resolver groups. These groups would include the LAN3 Service Centre, Customer and vendor support.
As part of the service, the customer will receive Scheduled Performance Reports and Quarterly Service Reviews. These reviews will cover ticket statistics, SLA's, network availability, network performance and LAN3’s recommendations for the improvement of the overall service.
The LAN3 Managed Service is designed to fill any gaps in customer time, knowledge or expertise, by partnering with clients to increase the compliance, performance and uptime of their network. Detailed network analysis leads in turn to proactive responses to network 'events', which can save both internal resources and time whilst maintaining high levels of performance and reducing downtime.
Remote monitoring by experts not only leads to a rapid response to problems, but also ensures that the most current version of software is running at all times through regular maintenance and upgrades. The addition of extra security through the Auvik system also means that a loss of data is no longer a catastrophe, as your network topology map, configuration, inventory and performance stats are safely secured and easily restored.
Other benefits include:
"CITB were given confidence to use LAN3 as you were honest about offering a smaller amount of services to a very high standard, which was backed up with quality people who are experts in their field and the reference sites and information provided."
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